Backup
your software and data: it is your responsibility to back up
all software and data that is stored on your computer’s hard
disk drive(s) and/or on any other storage devices you may have,
prior to the arrival of the click computer services technician
to your home or business, or prior to the remote support session.
Click computer services and/or its third party service provider
shall not be responsible at any time for any loss, alteration
or corruption of any software, data or files. Client agrees
to waive Click Computer Services of any lose of software and
data
PHONE
/ REMOTE SUPPORT
Scheduling: Standard
service hours are Monday-Friday, 8:30 AM-8:00 PM. Saturday service
hours are from 8:30 AM -2 PM. Sundays, national holidays and
services preformed before and/or after business hours will be
charged at “time and a half”. Hours of operation are subject
to change- please refer to Click Computer Services’ website for
current business hours.
Diagnosis: If
requested by the client, and if Click Computer Services has access
to the client’s computer(s), Click Computer Services will attempt
problem diagnosis and a solution over the telephone or using
some form of remote control for the regular remote support/ phone
support fee, as described on Click Computer Services’ website.
Remote
Sopport: Customer acknowledges
that the remote support configuration, including
installation of programs that will allow Click
Computer Services to troubleshoot the issues, might
be installed and/or configured.
This process shall be a non-separate part of the
troubleshooting session, and customer agrees and
acknowledges those installations.
ON
SITE SERVICE
Scheduling: Standard
service hours are Monday-Friday, 8:30 AM-8:00 PM. Saturday service
hours are from 8:30 AM -2 PM. Sundays, national holidays and
services preformed before and/or after business hours will be
charged at “time and a half”. A special call charge will apply
if customer can not wait until the next appointment availability
according to Click Computer Services representative. Travel charges
will apply for some locations. It is the customer’s responsibility
to inquire about the exact amount if the client chooses to do
so. Hours of operation are subject to change- please refer to
Click Computer Services’ website for current business hours.
An
Adult Must Be Present At Residences
or Business: For
on-site services, a person of at least 18 years
of age must be present during the entire time period
services are provided. If a click computer services
technician arrives at the scheduled service time
and no adult is present, services may be denied
and a $98 cancellation charge and any travel charges
will be assessed.
Access: Click
Computer Services Technicians must
receive full access to the computer(s) and/or peripheral(s)
to be serviced, access to the premises, your consent
and cooperation to enter your residence or business,
and a safe working environment, working space and
electrical power. If a click computer
services technician arrives at the scheduled service
time and determines that he/she does not reasonably
have the access, cooperation, or safe working area
described in the previous sentence, services may
be denied and a $98 cancellation charge and any
travel charges will be assessed.
TERMS:
Limitations
to service: Click Computer Services and/or its third party
service provider reserves the right to refrain from providing
any or all services ordered and instead may refund the customer’s
payment, wholly or impart, on the basis that the minimum system
requirements are not met or the technical needs (including
wiring or overcoming physical or technical barriers) or other
requirements of the customer are unusual or extensive and beyond
the scope of this service agreement as reasonably determined
by a Click Computer Services technician and/or its third party
service provider.
Payments:
All customers are to provide payment
for all services/ sales provided by Click Computer
Services upon completion of work, in the form of
check, cash, money order, cashiers check, PayPal
or a credit card. In some cases, Click Computer
Services may agree to accept payment later then
the service/sale date, and in this case, payment
is due no later than 20 days from invoice date.
This agreement must be in writing. Any payments
received later than 20 days may be subject to a
15% late fee. Businesses may apply
for a Net 30 term- please contact Click Computer
Services for details. All hardware parts sold by
Click Computer Services are the sole property of
Click Computer Services until the payment and
all bills are paid in full to Click Computer Services.
Refund
Policy: Hardware parts/ retail might be especially ordered
for you and customized to your needs, and therefore may not
be canceled or returned for a refund. There is absolutely NO
refund on software/ programs. Replacement for damaged software
and/ or hardware will be available in most cases, mostly according
to wholesaler’s / manufacturer's policies.
Delivery/
Shipping: Delivery deadlines of goods and services are
estimated only, and can not be guaranteed.
Services
Warranty: Most services are under warranty for 10 days
from service date. If problem is due to misuse or fault of
client during this 10 day period, client is subject to a regular
service charge,. After warranty period, any services provided
will be billed at regular hourly rate.
Hardware/
Parts Warranty: For products bought thru Click Computer
Services with manufacturer’s warranty, client must contact
the manufacturer for the warranty replacement or repair of
the item. Click Computer Services is not responsible for replacing
the item or fixing the item that is under manufacturers’ warranty,
unless specified otherwise in writing by Click Computer Services.
Release
of liability: By signing the form you affirmatively release
and hold harmless Click Computer Services and/or its third
party service provider, from and against any loss, liability
or damage that you or the business or the computer(s) or user(s)
may suffer, including but not limited to any loss of any data
and the non-functioning of any component or element of your
computer equipment, or peripherals resulting from Click Computers
Services and/or its third party service provider’s agents,
partner’s and/ or third party service providers, regardless
of the warranties, disclaimers and waivers particular service
and shall constitute liquidation damages and are a reasonable
estimate of damages to you.
Expiration: This
agreement, and all terms in this agreement, in hole or in part,
shell be valid and agreed upon by both parties, and will be canceled
ONLY after a written agreement signed by both parties. No other
agreements or terms, weather in conflict or not, will cancel
or change the terms on this agreement.
Validity: This
form is to replace any verbal or previous written agreement between
both parties, and is effective from the day of signature.
Choice
of law: This agreement is governed and interpreted by the
laws of the state of Arizona.
Attorney’s
fee provision: In the event that this agreement is subject
to court action, attorney’s fees may be awarded to the prevailing
party. |