- Click on the green star above, and click on "SAVE FILE"
- On the Download window that opens up, Double-Click on the REMOTE_SUPPORT.EXE icon:
- You MIGHT see a popup saying "remote_support.exe" is an executable file. Executable files may contain viruses or other malicious code that could harm your computer. Use caution when opening this file. Are you sure you want to launch "remote_support.exe"?- Please click on OK:
- you will see another security warning. click on RUN:
- On the "OneClick" window, click on YES:
- You will now see the following window:
- after UP TO 30 SECONDS, you will see this screen:
- Click on the session you were asked to by our technician.
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- Click on the green star above
- On the "File Download" screen that comes up click "Run":
- you will see a security warning. click on RUN again:
- On the "OneClick" window, click on YES:
- You will now see the following window for a short moment:
- after UP TO 30 SECONDS, you will see this screen:
- Click on the session you were asked to by our technician.
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